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Wednesday,February 08,2012
Analysis of customer service data may focus on evaluating efficiency of the customer service center. It may be desirable to analyze costs per request, customer, product or customer service representative. This analysis can help management determine if changes are required, such as additional headcount, improved documentation, increased training, changes in pricing structure for service calls or customer self-help options.Newsflash
Want a forecasting interface that's both flexible and integrated?
Talk to OLAP Office™
Want a budgeting and forecasting interface that's both flexible and integrated? Talk to OLAP Office™ |
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The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing. - Albert Einstein |